Q. How does the process work?
A. We collect your packages at your location and deliver to your customer. Bookings for delivery must be made by 4:00pm the day before delivery. See “How to Book a Delivery” for more information. Delivery is made to our respective zoned areas; T-Zone, Pink Zone & Green Zone areas.
T-Zone Area package collections for delivery in the T-Zone areas will be conducted everyday.
T-Zone Area package collections for delivery in the Pink and Green Zone areas will be collected the day before the next scheduled day of delivery to the respective zones. Example: if delivery is to be conducted to Penal (Monday, Wednesday & Friday), package pick-ups should be booked for Saturday, Tuesday and Thursday ie. the day before delivery.
Pink and Green Zone package collections for delivery to any zone will be collected on the day deliveries are scheduled to be conducted in the respective areas. Example: if you are located in New Grant, packages will be collected on Tuesday, Thursday and Saturday. Delivery of these packages will be conducted based on the respective delivery schedule for each zone.
Q. Where do you deliver?
A. We deliver nationwide. There are some restrictions on certain areas but we generally deliver everywhere….even Tobago!
Q. What are your delivery hours?
A. Monday to Friday – 8:00am to 4:00pm and Saturday – 9:00am to 2:00pm
Standard Delivery packages are collected between 8:00am to 10:30am and delivered between 11:00am and 4:00pm.
Q. Is same day delivery available?
A. Yes, same day delivery requests are available at an additional cost of $15.00 per delivery plus delivery fee. Requests must be made before 10:00 am on the same day.
Q. Is there a cut-off time to request next day delivery?
A. Yes, cut-off time for next day delivery requests is at 4:00 pm. There is no additional cost for next day delivery once booked before 4:00 pm. Bookings made after 4:00 pm incur an additional charge of $5.00 plus delivery fee.
Q. What is the T-Zone Area?
A. The T-Zone area lies between Chaguaramas to Arima and from Champ Fleurs to San Fernando.
Delivery of specialty items excluding market produce and other perishable items are conducted everyday except Sunday for each zone.
Q. When are deliveries for the T-Zone Areas?
Standard package deliveries are conducted everyday within the T-Zone Areas.
T-Zone Areas – between Chaguaramas Boardwalk to Arima and Champ Fleurs to San Fernando
Q. What is the schedule for Pink Zone Delivery Days?
A. Pink Zone Areas are located outside of the T-Zone Areas. The delivery of standard packages in the Pink Zone Area are conducted three times per week based on the following schedule:
Monday, Wednesday & Friday
- South Oropouche, Rousillac, Fyzabad, La Brea, Santa Cruz, Maracas St Joseph
Monday, Wednesday & Friday
- Barrackpore, Debe, Penal
Monday, Wednesday & Friday
- Chin Chin, Las Lomas, Brazil, San Rafael, Guanapo, Valencia, Palmiste
Tuesday, Thursday & Saturday
- Arena Road, Preysal, Gran Couva, Piparo, New Grant, Princes Town, Indian Walk
Q. What is the schedule for Green Zone Delivery Days?
A. Green Zone Areas are located outside of the T-Zone and Pink Zone Areas. The delivery of standard packages in the Green Zone Area are conducted twice per week based on the following schedule:
Monday and Friday
- Vessigny, Vance River, Point Fortin, Cap-de-Ville
Wednesday and Friday
- Erin, Palo Seco, Santa Flora, Siparia, Buenos Ayres
Wednesday and Friday
- Talparo, Cumuto, Sangre Grande, Sangre Chiquito, Manzanilla Beach Facility
Tuesday and Saturday
- Tableland, Fonrose, Rio Claro, Ecclesville, Tabaquite, Mayaro, Ortoire
Q. What is the schedule for Nationwide Delivery Days?
A. Nationwide Areas are located outside of the T-Zone, Pink and Green Zone Areas. The delivery of standard packages in the Nationwide Areas are conducted once per week based on the following schedule:
- Monday – Cedros,
- Monday – Matura, Salybia, Toco
- Tuesday – Guayaguare
- Thursday – Moruga
Q. How to Book a Delivery?
A. Steps to Book a Delivery:
- Select “Book Services” on the Home page
- Choose between Standard Delivery or Specialty Delivery options
- Select desired Date and Drop-off Time
- Enter Pick-Up and Drop-Off addresses. If address(es) does not appear on the Google Map enter the street name, area or closest landmark
- Enter all relevant contact information for sender and receiver of package including payment option for delivery
- Click “Book Now” and you’re done!
Q. How will I know if my booking went through?
A. Immediately after a booking is made you will receive a “Booking Received Successfully” email. This email will contain details of your delivery request, payment methods and, next day and same day policy. If you do not received these email please contact us at (868)-496-9985.
Q. Would I get a confirmation for my delivery request?
Yes. After your request has been vetted a “Booking Confirmation” email will be sent approving your delivery request. If you do not received these email please contact us at (868)-496-9985.
Q. I’ve noticed that only the drop-off time can be selected. How will I know when the package will be collected?
A. The day before delivery is to be made an email will be sent indicating the Delivery Pick-Up Time. Generally, packages are collected between 1 to 3 hours before drop-off time.
Q. How will I know if my customer received their package?
A. Upon delivery of the package you will receive a “Delivery Completed” email. Now you can relax and check delivery off your To-Do list!
Rates & Fees
Q. What are your delivery rates?
T-Zone Areas – $35.00 per delivery for packages less than 20 lbs
Pink Zone Areas – $35.00 per delivery for packages less than 20 lbs
Green Zone Areas – $35.00 per delivery for packages less than 20 lbs
Nationwide – $35.00 per delivery for packages less than 20 lbs.
Standard Specialty Rates
Standard Specialty Rates are applied to our T-Zone Areas ONLY. This include market produce/other perishable items, small baked goods, floral bouquets, fruit arrangements and balloon bouquets.
Market Produce/Other Perishable Items
Market produce, frozen and chilled products – $40.00 per delivery for packages less than 20 lbs
Baked Goods (pastries, cupcakes, macarons, donuts, cookies)
Small Baked Goods (less than 3 dozens) – $50.00
Medium Baked Goods (4 to 8 dz) – $95.00
Large Baked Goods (9 to 14 dz) – $150.00
Small Floral Bouquet (less than 3 dozens) – $50.00
Medium Floral Bouquet (4 to 6 dz) – $75.00
Large Floral Bouquet (7 to 9 dz) – $100.00
Small Fruit Bouquet – $50.00
Medium Fruit Bouquet – $65.00
Large Fruit Bouquet – $85.00
Small Balloon Bouquet (5 balloons or less) – $50.00
Medium Balloon Bouquet (6 to 10 balloons) – $75.00
Large Balloon Bouquet (11 to 20 balloons) – $100.00
Specialty deliveries are based on the per kilometer distance for delivery of cakes, brunch boxes and meals. Rates depend of item and location of delivery.
Examples of estimated delivery fees:
Port of Spain to Mt Hope – $60.00
Port of Spain to Chaguanas – $70.00
Chaguanas to San Fernando – $77.00
Diego Martin to Arima – $85.00
Arima to San Fernando – $100.00
Q. Do you provide bulk/grouped delivery rates?
Q. What are your errand rates?
Q. How is payment made?
A. Payment for delivery can be made by credit card or online bank transfer. Delivery payment must be made the day before collection of the package(s).
Concierge Express reserves the right to cancel a service request if payment is not made before the day of executing the service.
Q. Do you accept Cash-On-Delivery (COD)?
Q. How do I receive the payment collected from my customer?
We understand that life happens and you may need to cancel a confirmed booking. In this regard, cancellations requests must be provided in writing and submitted via email to email@example.com. Once a cancellation request is received the below charges will be applied.
Cancellation requests within 24 hours of the date for execution of a service will receive a full refund of the service fee.
Next Day (the date before execution of service) cancellations will incur no charge and delivery payment will be transferred to next delivery booking. No refunds.
Same day (the date for execution of a service) cancellations will incur no charge and delivery payment will be transferred to next delivery booking. No refunds.