things you need
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FAQs

Most frequent questions and answers

We collect your packages at your location and deliver to your customer. Bookings for delivery must be made by 4:00pm the day before delivery. See “How to Book a Delivery” for more information. Delivery is made to our respective zoned areas; T-Zone, Pink Zone & Green Zone areas.

Business Hours:

Monday to Friday – 7:00am to 4:00pm.

Operating Hours:

Morning Package Collections are conducted between 7:00am to 9:00am and delivered between 9:30am and 4:00pm.

Afternoon Package Collections are conducted between 12:30pm to 4:00pm and delivered next day. 

Our rates are based on the type of items to be delivered:

Standard Package Rates

Standard packages include items that are inedible and non-perishable. 

Standard package deliveries to Trinidad are $35.00 island-wide per delivery for packages less than 20 lbs. 

Standard package deliveries to Tobago are $40.00 island-wide per delivery for packages less than 20 lbs. 

Standard Specialty Rates

Standard Specialty Rates are applied to our T-Zone Areas ONLY. This include market produce/other perishable items, small baked goods, floral bouquets, fruit arrangements and balloon bouquets.

Market Produce/Other Perishable Items – $40.00 per delivery for packages less than 20 lbs

Baked Goods (pastries, cupcakes, macarons, donuts, cookies)

Baked Goods (5 dozen or less) – $40.00
Baked Goods (6 to 10 dozens or less) – $65.00
Baked Goods (11 to 20 dozens or less) – $100.00

Cupcakes (3 dozens or less) – $50.00
Cupcakes (5 dozens or less) – $75.00
Cupcakes (7 dozens or less) – $100.00

Floral Arrangements

Small Floral Bouquet (less than 3 dozens) – $45.00
Medium Floral Bouquet (4 to 6 dz) – $55.00
Large Floral Bouquet (7 to 10 dz) – $65.00
Hot Air Balloon Floral Bouquet – $50.00

Fruit Arrangements

Small Fruit Bouquet – $45.00
Medium Fruit Bouquet – $55.00
Large Fruit Bouquet – $65.00

Balloon Bouquets

Small Balloon Bouquet (5 balloons or less) – $40.00
Medium Balloon Bouquet (6 to 10 balloons) – $50.00
Large Balloon Bouquet (11 to 20 balloons) – $60.00

Steps to Book a Delivery:

  1. Select “Book Services” on the Home page
  2. Choose between Standard Delivery or Specialty Delivery options
  3. Enter Pick-Up Information: Select whether you are a New or Returning Client. Provide your information for pick-up 
  4. Select Service: Choose Delivery option, select Pick-Up Date, select Category, Delivery Service and Number of Deliveries. If cash  collection is required turn on the Delivery with COD option.
  5. Enter Delivery Information: provide all information for your customer(s)
  6. Summary: Review information. Select Payment Method and make payment.
  7. Click “Submit” and you’re done!

Payment for delivery can be made by credit card or online bank transfer. Delivery payment must be made the day before collection of the package(s). We do not accept payments for delivery fee upon collection of package.

Concierge Express reserves the right to cancel a service request if payment is not made before the day of executing the service.

Yes, cut-off time for next day delivery requests is 11:59 pm. There is no additional cost for next day delivery once booked before 11:59 pm from Monday to Thursday and before 12:00pm on Fridays.

Yes, same day delivery requests are available at an additional cost of $15.00 per delivery plus delivery fee. Requests must be made before 7:30 am on the same day.

Immediately after a booking is made you will receive a “Booking for Delivery is Received” email. This email will contain details of your delivery request. If you do not received this email please check your Spam folder or whatsapp (868)-496-9985.

The day before delivery is made an email will be sent indicating the Delivery Pick-Up Time. 

Upon delivery of the package you will receive a “Delivery Completed” email. Now you can relax and check delivery off your To-Do list!

Sorry, we don’t. Due to security and other issues we had to discontinue this service. 

We deliver nationwide. There are some restrictions on certain areas but we generally deliver everywhere….even Tobago! 

Deliveries are conducted based on our zoned areas; T-Zone, Pink Zone, Green Zone and Extended Green Areas. 

T-Zone Area package collections for delivery in the T-Zone areas will be conducted everyday. Delivery within this zone may be same day or next day depending on location and time of collection.

T-Zone Area package collections for delivery in the Pink and Green Zone areas will be collected the day before or morning of the next scheduled day of delivery to the respective zones. Example: if delivery is to be conducted to Penal (Monday, Wednesday & Friday), package pick-ups should be booked for Saturday, Tuesday and Thursday ie. the day before delivery.

Pink and Green Zone package collections for delivery to any zone will be collected on the day deliveries are scheduled to be conducted in the respective areas. Example: if you are located in New Grant, packages will be collected on Tuesday, Thursday and Saturday. Delivery of these packages will be conducted based on the respective delivery schedule for each zone. Same day collections and delivery will not be conducted for these deliveries/zones. 

The T-Zone area lies between Chaguaramas to Arima and from Champ Fleurs to San Fernando.

Standard package deliveries are conducted everyday within the T-Zone  Areas.

T-Zone Areas are between Chaguaramas Boardwalk to Arima and Champ Fleurs to San Fernando including Sangre Grande, Princes Town, Debe and South Oropouche.

No Home Delivery Areas:

  • Belmont
  • Laventille
  • Morvant
  • Malick
  • Enterprise
  • The Line, Marabella
  • Other “hotspot” areas

Pink Zone Areas are located outside of the T-Zone Areas. The delivery of standard packages in the Pink Zone Area are conducted three times per week based on the following schedule:

Monday, Wednesday & Friday

Santa Cruz, Rousillac, Fyzabad, La Brea, St Julien, New Grant, Williamsville, Piparo, Brothers Road, Sisters Road, Gran Couva, Flanagin Town, Brasso, Todds Road, Arena Road, Chin Chin, Las Lomas, Brazil, San Rafael

Tuesday, Thursday & Saturday

Penal, Monkey Town, Barrackpore,  Indian Walk, Fifth Company

 

Green Zone Areas are located outside of the T-Zone and Pink Zone Areas. The delivery of standard packages in the Green Zone Area are conducted twice per week based on the following schedule:

Monday, Wednesday and Friday

Vessigny, Vance River, Point Fortin, Cap-de-Ville, Buenos Ayres, Erin, Santa Flora, Siparia, Tabaquite, Sangre Chiquito

Tuesday and Thursday

St Mary’s (including Saturdays), Tableland, Fonrose, Rio Claro, Ecclesville, Mayaro, Ortoire

Extended Green Zone Areas are located outside of the T-Zone, Pink and Green Zone Areas. The delivery of standard packages in the Extended Green Zone Areas are conducted once per week based on the following schedule:

Monday & Wednesday – Cedros

Tuesday – Guayaguayare

Tuesday & Thursday – Moruga

        No Home Deliver Areas: La Lune

        Meeting Point – Moruga Police Station

Saturday – Maracas, Las Cuevas, Blanchisseuse

We head over to Tobago once weekly. Packages are transported on Thursdays.  Deliveries for packages transported on Thursday are conducted on Thursday, Friday or Saturday. The day delivery is done depends on location. 

If we are unable to contact your customer the package will be returned to Trinidad. If your customer is still interested in the package delivery will be conducted at an additional cost. 

We understand that life happens and you may need to cancel a confirmed booking. In this regard, cancellations requests must be provided in writing and submitted via email to team.conciergeexpresstt@gmail.com. 

Next Day (the date before execution of service) cancellations will incur no charge and delivery payment will be transferred to next delivery booking. No refunds.

Same day (the date for execution of a service) cancellations will incur no charge and delivery payment will be transferred to next delivery booking if the package has not been collected. No refunds.

If there is a cancellation after package has been collected the delivery fee is retained by Concierge Express. There will be no transfer of payment to next booking nor refund. 

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